Privacy Policy
Your Privacy, Our Responsibility
Tribeify Experience LLP, operating under the brand name Travel Tribes (“Travel Tribes”, “we”, “us” or “our”), values the trust you place in us when you choose our travel services.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit https://traveltribes.in, enquire about a trip, make a booking, communicate with our team or participate in our travel experiences.
This policy applies to travellers, prospective customers, website visitors, group organisers, corporate clients and other individuals whose information we process in connection with our services.
1. Definitions
For the purposes of this Privacy Policy:
- •Personal Data: Information relating to an identified or identifiable individual.
- •Processing: Any operation performed on personal data, including collection, recording, storage, use, disclosure or deletion.
- •Traveller: An individual who enquires about, books or participates in a Travel Tribes trip or service.
- •Service Providers: Third parties that help us deliver travel arrangements or operate our business.
- •Cookies: Small data files or similar technologies that may be stored on your device when you visit a website.
- •Minor: An individual below the age of 18 years.
2. Collection of Personal Data
We collect information that you voluntarily provide when you enquire about or book our trips, communicate with our team, or use our services.
This information may be collected through our website, enquiry forms, WhatsApp, email, telephone, social media, booking channels or authorised representatives.
We may also collect certain technical information automatically when you visit our website, depending on the website infrastructure and technologies enabled.
We do not intentionally collect more information than is reasonably necessary for the relevant purpose.
3. Categories of Personal Data Collected
Depending on the services you request, we may collect the following categories of information.
3.1 Contact Information
Your full name, mobile number, email address, city, residential address where required, and emergency contact details.
3.2 Identity Information
Date of birth, age, nationality, government-issued identification, passport details, visa information and other travel documents where required to arrange or facilitate your trip.
3.3 Travel and Booking Information
Your selected destination, departure date, booking history, itinerary, accommodation preferences, transportation details, room-sharing preferences, dietary requirements and other travel-related requests.
3.4 Payment and Financial Information
Booking amounts, payment status, transaction references, billing details and information necessary for invoices, refunds, accounting and applicable tax requirements.
Payments may be processed through third-party payment providers. We do not intend to collect complete payment card credentials through ordinary enquiry forms or chat messages.
3.5 Health and Safety Information
For activities such as trekking, camping, adventure travel or high-altitude trips, we may request relevant information about allergies, medical conditions, accessibility needs or fitness limitations where necessary for safety or trip arrangements.
3.6 Information Relating to Minors
Where a trip permits minors to participate, we may collect limited information necessary for the booking, travel arrangements and safety, subject to applicable law and the required parental or guardian authorisation.
3.7 Technical and Usage Information
Depending on the technologies enabled, this may include your IP address, browser type, device information, operating system, pages visited, referral source, website interactions, error logs and cookie-related information.
3.8 Communications and Feedback
Information contained in your enquiries, messages, reviews, testimonials, complaints, feedback and customer support conversations.
5. Purpose and Use of Personal Data
We may use your personal information for the following purposes:
- •Enquiries and bookings: To respond to enquiries, provide quotations, recommend destinations and manage bookings.
- •Travel arrangements: To coordinate hotels, transportation, activities, local guides and other trip services.
- •Communication: To send booking confirmations, payment updates, itineraries, departure instructions and changes to travel arrangements.
- •Traveller support: To respond to questions, complaints, emergencies and requests for assistance.
- •Payments and accounting: To process or verify payments, issue invoices, maintain financial records and meet applicable tax obligations.
- •Safety and security: To manage relevant travel risks, investigate suspected fraud and protect travellers and our operations.
- •Service improvement: To understand feedback, improve our website and develop better travel experiences.
- •Marketing: Where permitted by law and supported by the required consent or other valid basis, to share trip announcements, offers, newsletters and destination updates.
- •Legal compliance: To comply with applicable laws, regulations and lawful requests from competent authorities.
We may also use aggregated information that does not identify individuals to analyse travel preferences and improve our services.
7. International Travel and Cross-Border Transfers
When you book an international trip, we may need to share relevant personal information with overseas hotels, airlines, transport providers, destination management companies, activity operators, visa assistance providers or other suppliers.
Such sharing may be necessary to make reservations, meet travel documentation requirements and provide services at your destination.
Your information may therefore be processed in countries whose privacy laws differ from those in India. Where applicable, we will handle such processing in accordance with relevant legal requirements.
8. Data Storage, Retention and Security
We retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, provide travel services, maintain business records, resolve disputes and meet applicable legal obligations.
Retention periods depend on the nature of the information and the relevant requirements. Booking and financial records may need to be retained for statutory or accounting purposes, while enquiry and marketing information may be retained according to the relevant purpose and your preferences.
We take reasonable steps appropriate to our operations to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures depend on the systems and service providers involved.
No online transmission or storage system can be guaranteed to be completely secure. If a personal data breach occurs, we will take appropriate steps to investigate and respond, including providing notifications where required by applicable law.
9. Your Privacy Rights and Choices
Subject to applicable law, you may be entitled to:
- •Request information about personal data we hold about you.
- •Request correction or updating of inaccurate information.
- •Request deletion of personal information where permitted by law.
- •Withdraw consent where processing relies on your consent.
- •Opt out of promotional communications.
- •Raise a privacy-related grievance.
- •Exercise other rights available to you under applicable data protection law.
To exercise these rights, contact us using the details in Section 13. We may request reasonable information to verify your identity before processing your request.
Some information may need to be retained to fulfil legal obligations, complete a booking or resolve a dispute.
10. Marketing Communications
Where permitted by applicable law, we may use your contact details to send information about upcoming trips, special offers, new destinations, community events and other Travel Tribes services.
You can opt out of promotional communications by using an unsubscribe option where available, replying to a promotional message with an opt-out request, or contacting us directly.
Opting out of marketing will not prevent us from sending essential communications about an existing enquiry, booking, payment or trip.
11. Photographs, Videos and Testimonials
Photographs and videos may be taken during trips or events for trip documentation, community memories and promotional purposes.
Where we intend to use identifiable photographs, videos or testimonials for public marketing, we will provide appropriate notice and obtain consent where required by applicable law.
If you do not want your identifiable image or testimonial used for promotional purposes, please inform our team or contact us. We will consider reasonable requests concerning future use or the removal of content under our control, subject to legal requirements and third-party platform limitations.
Publicly tagging Travel Tribes or posting content online does not automatically grant us permission to reproduce that content in our advertising.
12. Information Relating to Children
Our services are generally intended to be booked and used by adults unless a particular trip or service permits participation by minors.
Where minors are permitted to participate, the necessary information must be provided or authorised by a parent or lawful guardian in accordance with applicable law.
We collect information relating to minors only where reasonably necessary for bookings, safety, travel arrangements or legal requirements. A parent or lawful guardian may contact us regarding information relating to a minor.
13. Contact and Grievance Redressal
For questions, privacy requests or grievances relating to the collection or use of your personal information, please contact us using the details below.
Please use the subject line “Privacy Request – Travel Tribes” when contacting us about your personal information.
We will review your request and respond in accordance with applicable law. If a request cannot be fulfilled in full, we will explain the reason where legally required.
14. Compliance with Applicable Law
We handle personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 and its rules, to the extent applicable and in force, as well as other applicable legal requirements.
Where services are provided to individuals outside India, additional privacy laws may apply depending on the circumstances.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, business operations, technologies or applicable laws.
The latest version will be published on https://traveltribes.in with the revised “Last Updated” date. Where required by law, we will provide notice of material changes or seek additional consent.
We encourage you to review this page periodically.
Travel Tribes
Operated by Tribeify Experience LLP
Website: https://traveltribes.in
Email: hello@traveltribes.in
Phone / WhatsApp: +91 99758 22023